LAST DAY FOR PHOTO OP REFUND REQUESTS: Friday, September 12, 2019 at 11:59 PM after which time tickets become non-refundable and we will be unable to offer refunds unless a talent cancels their appearance.
Admission is a pre-requisite to purchasing photo ops. If you haven't done so yet, get tickets to Comic Con Africa 2019 here.
Please note: You are welcome to have a maximum of 4 individuals per Photo Op ticket.
Switching Days: simply create an account at https://epo.io using the email you used to purchase photo ops with, and you can look up your tickets there as well as make changes such as switching the day of the photo ops or sometimes the group.
Terms & Conditions
1. Detailed description of goods and/or services
Reed Exhibitions (Pty) Ltd is a business in the events industry that runs Comic Con Africa which is a multi-genre pop-culture, entertainment, comic and fan convention. Comic Con Africa along with Epic Photo’s provides all fans the opportunity to pre-purchase photo ops online for the Talent attending the event.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way e-mail.
The client will receive a confirmation e-mail with the e-ticket for the photo opportunity purchased including date, time and talent details and does not include general admission to the event.
3. Export restriction
The offering for Comic Con Africa Photo ops on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Reed Exhibitions (Pty) Ltd – Comic Con Africa is subject to availability. In cases of unavailability, Reed Exhibitions (Pty) Ltd – Comic Con Africa will refund the client in full within 30 days.
Our refund deadlines are placed prominently at the top of our online store. If you are within our refund deadline, all you need do is either fill out a support ticket, or email us the following information to firstname.lastname@example.org and info@ComicConAfrica.co.za :
Convention the refund is for, your order number, the name you purchased with, the email you purchased with, the talent or teamup you need/want refunded.
Please allow up to 48 hours not counting weekends for an answer. We process the refund immediately on receipt of your email back to your original form of payment, but please be aware that it may take your credit card company up to 14 days to process and have it reflect on your statement.
Further to the above we do not offer refunds after the refund deadline unless a guest has cancelled or we've had to move the starting time of a session,
Reed Exhibitions (Pty) Ltd – Comic Con Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Reed Exhibitions (Pty) Ltd – Comic Con Africa bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Reed Exhibitions (Pty) Ltd – Comic Con Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Reed Exhibitions (Pty) Ltd – Comic Con Africa separately from card details which are entered by the client on DPO PayGate’s secure site.For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Reed Exhibitions (Pty) Ltd – Comic Con Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website page is governed by the laws of South Africa and Reed Exhibitions (Pty) Ltd – Comic Con Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Reed Exhibitions (Pty) Ltd – Comic Con Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Reed Exhibitions (Pty) Ltd – Comic Con Africa (private company) based in South Africa trading as
Reed Exhibitions and with registration number 1997/020594/07 and C. Weaving, T. Molefe, R. Mortimore, A. Bowden
14. Reed Exhibitions (Pty) Ltd – Comic Con Africa contact details
Company Physical Address: Building Reed Place, Culross on Main Office Park, 34 Culross Road, Bryanston, Johannesburg, South Africa
Email: _info@ComicConAfrica.co.za Telephone: +27 (0) 11 549 8300