LAST DAY FOR REFUNDS: Thursday, October 19, 2023 at 11:59 PM UTC+0. We will be unable to offer refunds after that time unless a talent has to cancel their appearance.
Admission is a pre-requisite to purchasing photo ops. If you haven't done so yet, get admission tickets here.
Individuals per Photo Op: You are welcome to have up to 4 individuals* per Photo Op ticket (this limit does not apply to the talent or children 3 years and younger) unless otherwise noted on the talent sales page. This limit may change at any time, so please check back regularly. *Also be advised that due to the current global pandemic some talent may have a more restricted limit of individuals per Photo Op ticket. This information will be available on that talent’s sales page and may change at any time!
Change day of photo op: using the email address you used to purchase your photo op tickets, create an account at https://epo.io and after verifying your email address and logging in, you can make changes to existing tickets such as the day as long as sessions are not sold out.
Exchange your photo op or autograph ticket for a different talent: you can do so online by placing the new photo op/autograph of equal or greater value into your shopping cart and choosing "Exchange Existing Ticket" on the checkout page. Please be aware that the full value of your existing ticket must be used as we are unable to refund any unused $ amounts.
For issues during the convention, please come see our customer service team on-site immediately.