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THIS PAGE IS FOR BLUE SEAPASS CARD HOLDERS ONLY – IF YOU DO NOT KNOW YOUR SEAPASS CARD COLOR PLEASE CONTACT STAR TREK: THE CRUISE AT 844.335.6515 OR REFER BACK TO YOUR EMAIL.

THIS PAGE IS FOR RED SEAPASS CARD HOLDERS ONLY – IF YOU DO NOT KNOW YOUR SEAPASS CARD COLOR PLEASE CONTACT STAR TREK: THE CRUISE AT 844.335.6515 OR REFER BACK TO YOUR EMAIL.

THIS PAGE IS FOR SEAPASS CARD HOLDERS ONLY – IF YOU DO NOT KNOW YOUR SEAPASS CARD COLOR PLEASE CONTACT STAR TREK: THE CRUISE AT 844.335.6515 OR REFER BACK TO YOUR EMAIL.

WHAT DOES MY AUTOGRAPH TICKET INCLUDE? Your autograph ticket allows you one signature on any item that you provide. To assist in keeping lines moving, we ask that you do not stop and take any photos with the celebrity. Celebrity headshots will NOT be available for purchase at the autograph sessions. Check out the Federation Trading Post – the official Star Trek: The Cruise Merch Store, for great items available to purchase pre-cruise and while onboard!

WHAT DOES MY PHOTOGRAPH TICKET INCLUDE? Your photograph ticket entitles you to one 8x10 full color print of you (and up to three guests) with the crew member you’ve purchased the photo opportunity with. Photo pickup and reprint information will be available onboard. To avoid unnecessary delays during the session, we would like to remind guests you are not buying a "conversation" with the celebrity. Our celebrities have multiple commitments and requirements throughout the day, so ops will last less than 15 seconds and absolutely no autographs will be allowed. Digital copies and reprints are also available at time of purchase for an additional charge.

Photo Tips! White clothing does not photograph well, and eyeglasses may result in a glare.

HOW DO I RECEIVE MY PURCHASED TICKET(S)? After you make your online purchases, you will receive an immediate email confirmation from EPIC PHOTO OPS (support@epicphotoops.com) containing your tickets for download and print. Please be sure to print your tickets and bring them with you onboard. Each ticket will be collected at the autograph/photograph session. To ensure delivery be sure to add support@epicphotoops.com to your address book.


I RECEIVED A COMPLIMENTARY PHOTO FOR BOOKING MY CRUISE EARLY, HOW DO I REDEEM THAT PHOTO? Guests who rebooked their cruise reservation prior to, or while onboard the 2020 sailing qualify for one complimentary cabin photo with “The Doctors of Trek”. Your photograph ticket will be sent to your email address on file no later than January 15, 2022. Please print your ticket and bring onboard to redeem your photograph!

WHAT IF I CANNOT PRINT MY TICKET/LOSE MY TICKET? If you are unable to print your tickets, or you lose them, please visit the EPIC Team onboard for assistance. Hours and location will be available in the Daily Program.


WHAT IS THE TURNAROUND TIME TO RECEIVE MY PHOTO ONBOARD? WILL I BE ABLE TO GET MY PHOTO SIGNED IF I PURCHASE AN AUTOGRAPH SESSION? Generally, photographs will be available for pickup within a few hours of each session. Autograph sessions are typically scheduled a day or two after the photos are printed, if you wish to have your photograph signed.


HOW DO I USE MY STAR TREK: THE CRUISE GIFT CERTIFICATE? If you purchased or received a Star Trek: The Cruise Gift Certificate and wish to apply it towards the purchase of autograph and/or photograph tickets, please contact Star Trek: The Cruise at 844.335.6515 for more details. We will provide you a unique promo code to use during the check-out process.


WHEN AND WHERE WILL THE AUTOGRAPH/PHOTOGRAPH SESSIONS TAKE PLACE? The autograph and photograph schedules will be in the Daily Program, which is delivered to your stateroom each evening. The schedule will include the time and location for those with BLUE SEAPASS CARDS and those with RED SEAPASS CARDS.

 

Guests MUST attend the session that aligns with their SEAPASS CARD COLOR. Those who come to the incorrect autograph and/or photograph session will be turned away.

 

CAN I TRANSFER MY AUTOGRAPH OR PHOTOGRAPH TICKET TO A DIFFERENT CELEBRITY? Tickets are non-transferrable. Each ticket purchased must be redeemed with the celebrity it was originally purchased for.


WHAT IF I MISS THE SCHEDULED TIME? Due to scheduling conflicts of the celebrities around the ship, the autograph and photograph sessions must be limited to the scheduled times. Refunds will not be given if you miss your scheduled time.


WILL ADDITIONAL TICKETS BE AVAILABLE FOR PURCHASE ONBOARD? Each celebrity has a maximum autograph and/or photograph limit. If the limit has not been met, additional sessions can be purchased at the higher onboard price. For specific hours and purchasing location, please refer to the Daily Program.


WILL CHARACTER PHOTOGRAPH OPPORTUNITIES BE AVAILABLE? Please watch your email for future announcements of character photo opportunities.


HOW DO I REQUEST A REFUND? If you need to request a refund, please submit your information here - http://ask.epo.io Please note, refunds are only available pre-cruise and will not be provided if you miss your scheduled autograph/photograph session.


I AM HAVING TECHNICAL ISSUES, IS THERE A NUMBER TO CALL FOR ASSISTANCE? For general support please visit - http://ask.epo.io. For assistance while onboard, please refer to your Daily Program for hours and location of our auto/photo team.

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