STAR TREK: THE CRUISE VII
Dates: February 22 - 29, 2024 - Mariner of the Seas
HOW DO I PURCHASE EVENT TICKETS?
To confirm your purchase, full payment is due at the time of booking. Please be prepared with your credit card number, expiration date, security code, and address to complete your transaction. Invalid and/or insufficient information will delay your purchasing process. NOTE: Your ticket is not confirmed until payment has been successfully processed. Items left in your cart during check out may no longer be available if your payment is delayed.
HOW DO I RECEIVE MY PURCHASED TICKET(S)?
Immediately after you make your online purchases, you will receive an email confirmation from EPIC PHOTO OPS (email@example.com) containing your tickets for download. Please print and bring your tickets onboard, as each ticket will be collected at the Artist Hosted Event selected at the time of purchase. To ensure successful email delivery of your tickets, add firstname.lastname@example.org to your address book.
WHAT DOES MY ARTIST HOSTED EVENT TICKET INCLUDE?
Each Artist Hosted Event ticket allows one person entry to the Artist Hosted Event selected at the time of purchase. Unless otherwise noted, your ticket does not include an autograph or photograph with the host.
HOW MANY TICKETS CAN I BUY TO EACH EVENT?
Guests may purchase no more than two (2) tickets per Artist Hosted Event.
CAN I BUY TICKETS TO MULTIPLE ARTIST HOSTED EVENTS?
Yes, guests may purchase tickets to multiple Artist Hosted Events.
CAN I TRANSFER MY ARTIST HOSTED EVENT TICKET TO A DIFFERENT EVENT?
Tickets are non-transferable. Tickets are only redeemable for the Artist Hosted Event selected at the time of purchase.
CAN I JOIN A WAITLIST FOR A SOLD-OUT EVENT?
To join a waitlist for a sold-out event, please email the event name, date, and desired number of tickets to Info@StarTrekTheCruise.com. In the event of a cancellation, those on the waitlist will be contacted based on the date and time of submission.
WHAT IF I MISS THE SCHEDULED TIME OF THE EVENT?
To avoid celebrity scheduling conflicts, Artist Hosted Events are only available at pre-scheduled times. Refunds will not be issued if you miss the Artist Hosted Event.
WHAT DOES MY AUTOGRAPH TICKET INCLUDE?
Your autograph ticket allows you one signature on any one item that you provide. Celebrity headshots are not guaranteed to be available for purchase during the autograph sessions. To assist with keeping lines moving, we ask that you refrain from taking any photos with the celebrity during the autograph session.
WHAT DOES MY PHOTOGRAPH TICKET INCLUDE?
Your photograph ticket entitles you to one 8×10 full-color print of you (and up to three guests) with the Crew Member you selected at the time of purchase. To avoid unnecessary delays during the session, we would like to remind guests that you are not buying a “conversation” with the celebrity. Photo ops will last a maximum of 15 seconds and absolutely no autographs are allowed. Digital copies and reprints are available at the time of purchase (additional fees apply), and photo pickup and reprint information will be available onboard.
Photo Tips! White clothing does not photograph well, and eyeglasses may result in a glare.
HOW DO I PURCHASE TICKETS? Using the appropriate link (based on your SeaPass Card color), select the Crew Member autograph and/or photograph you wish to purchase.
HOW DO I RECEIVE MY PURCHASED TICKET(S)?
Immediately after you make your online purchases, you will receive an email confirmation from EPIC PHOTO OPS (email@example.com) containing your tickets for download. Please print and bring your tickets onboard, as each ticket will be collected at the autograph/photograph session. To ensure successful email delivery of your tickets, add firstname.lastname@example.org to your address book.
I EARNED A COMPLIMENTARY PHOTO FOR BOOKING MY CRUISE EARLY, HOW DO I REDEEM THAT PHOTO?
Guests who rebooked their cruise reservation prior to or while onboard the 2023 sailing, will receive a voucher for one complimentary exclusive Crusher Family Photo with Wil Wheaton, Ed Speleers, and Gates McFadden. The voucher is redeemable for one picture that includes all guests residing in the same cabin, with a maximum of four guests. The complimentary voucher will be sent to the primary email address on file by no later than January 1, 2024. Please print and bring the voucher onboard to redeem the complimentary cabin photo!
WHAT IF I CANNOT PRINT MY TICKET/LOSE MY TICKET?
If you are unable to print your ticket(s) or lose them, please visit the EPIC Team for assistance onboard. EPIC hours and location will be available in the Daily Program.
WHAT IS THE TURNAROUND TIME TO RECEIVE MY PHOTO ONBOARD? WILL I BE ABLE TO GET MY PHOTO SIGNED IF I PURCHASE AN AUTOGRAPH SESSION?
Photographs are typically available for pickup immediately following each session. Autograph sessions are strategically scheduled 1-2 days after photos are printed to accommodate those who wish to have their photograph signed.
WHEN AND WHERE WILL THE AUTOGRAPH/PHOTOGRAPH SESSIONS TAKE PLACE?
The schedule for autograph and photograph sessions will be available closer to the sailing. The schedule can also be found in the Daily Program delivered to your cabin each evening and will include the time and location for those with Blue SeaPass Cards and those with Red SeaPass Cards.
Guests MUST attend the session that aligns with their SEAPASS CARD COLOR. Those who come to the incorrect autograph and/or photograph session will be turned away.
CAN I TRANSFER MY AUTOGRAPH OR PHOTOGRAPH TICKET TO A DIFFERENT CELEBRITY?
Tickets are non-transferable. Tickets are only redeemable with the original celebrity selected at the time of purchase.
WHAT IF I MISS THE SCHEDULED TIME?
To avoid celebrity scheduling conflicts, the autograph and photograph sessions are only available at pre-scheduled times. Refunds will not be issued if you miss your scheduled time.
WILL ADDITIONAL TICKETS BE AVAILABLE FOR PURCHASE ONBOARD?
Each celebrity has a maximum autograph and/or photograph limit. If the auto/photo limit has not been met, additional sessions can be purchased at a higher price onboard. Please refer to the Daily Program for specific hours and purchasing location.
WILL CHARACTER PHOTOGRAPH OPPORTUNITIES BE AVAILABLE?
Please watch your email for future announcements regarding character photo opportunities.
HOW DO I REQUEST A REFUND?
If you need to request a refund, please submit your information HERE. Please note, that refunds are only available pre-cruise and will not be issued if you miss your scheduled autograph/photograph session.
HOW DO I REQUEST A REFUND?
If you need to request a refund, please submit your information HERE. Refunds are only available pre-cruise and will not be issued if you miss the scheduled Artist Hosted Event.
I AM HAVING TECHNICAL ISSUES, IS THERE A NUMBER TO CALL FOR ASSISTANCE?
For general support, please click HERE.