COVID-19 Safety Guide - please review the Epic guidelines and Star Wars Celebration guidelines. Talent reserves the right to modify precautions at any time due to comfort level at the time of the event.
Plexiglass barriers will be available to talent during photo ops. Each talent may choose to utilize it or not up until the time of their photo session. We will try to provide as much information as is available, but please verify on-site if plexiglass may be used during your photo op, and if that doesn't meet your preferences, you may request a refund before entering the booth to get your photo taken. Fees are non-refundable except upon guest cancellation.
Photo Op Limit: You are welcome to have up to 2 adults and 2 children 12 or under per Photo Op ticket unless otherwise noted on the talent sales page. This limit may change at any time as we get closer to the event.
Autograph tickets must be printed and will be scanned and collected at the talent's table. You may be asked to show your tickets prior to entering the celebrity area.
Admission is a prerequisite. If you do not have admission for the days you're purchasing yet, be sure to get your admission tickets before they sell out.
Please note: Times, group #'s, talent, products, and prices are subject to change without notice and prices do not include taxes or fees. Be sure to check the schedule online or on-site to verify times.
For more info on our Group system, check our FAQ here.
Change day of photo op or autograph: using the email address that you used to purchase your photo op or autograph tickets with, create an account at https://epo.io and, after logging in, you can make changes to existing tickets such as change the day or group as long as sessions/groups are not sold out.
Exchange your photo op or autograph ticket for a different talent: you can do so online by placing the new photo op/autograph of equal or greater value into your shopping cart and choosing "Exchange Existing Ticket" on the checkout page. Please be aware that the full value of your existing ticket must be used as we are unable to refund any unused $ amounts.
LAST DAY FOR REFUNDS: Wednesday, May 11, 2022, at 11:59 PM PACIFIC. Tickets will become non-refundable after that date, the exception being that a talent has to cancel their appearance. Fees are non-refundable except upon guest cancellation. To request a refund, please contact our support team.